Management
review is a very important part of an organization’s quality management system
based on ISO 9001:2015. It is the most important source for continuous
improvements. It can be used to bring together all the elements of your quality
program and bring cohesiveness to it. It allows the organization to focus on
trends, objective evidences as well as data based decisions. It is used to assess
the performance of the quality management system and find out opportunities for
its improvement. It is held at-least once a year and is a platform for
reviewing the quality policy and setting new quality objectives. It is important
that the top management be involved in the management review.
The
management review requires that a periodic review of the QMS shall be held so
as to ensure it is suitable, adequate and effective. It is also required that
the alignment of the Quality Management System with the organization’s
strategic direction be checked. You should ask your ISO consultant to guide you
one how to hold an effective management review.
Management review
inputs
The
management review process should ensure that all the necessary information is
collected ahead of the time so as to allow management to complete this
evaluation. Information review should includeand take into consideration
1. The status of actions decided in the
previous management review.
2. Changes in the context or the external
and internal issues that are relevant to the quality management system.
3. Information gathered on the
performance and effectiveness of the quality management system and including
the trends in
a. Customer satisfaction
b. Feedback from interested parties
c. The extent to which quality objectives
have been met
d. Process performance
e. Conformity of products and services
f. Nonconformities and corrective actions
arising due to them
g. Monitoring and measurement results of
processes, products and services
h. Audit results, both internal and
external audits
i. The performance of external providers
or suppliers and outsourced processed
4. The adequacy of resources provided for
the quality management system
5. The effectiveness of actions taken to
address risks and opportunities
6. Opportunities for improvement
7. Suitability of possible changes in the
QMS
8. New/proposed regulations or
legislations
9. Advances in technology and science
10.Change in preference of buyers
11. New/modified products and services
For
the management review to be effective, the attendees should come to the meeting
prepared with data, and must have already drawn conclusions from the data.
Management review
outputs
After
analyzing the inputs given above, the management shall develop some outputs
from it that should be in the form of decisions and actions that are related to
1. Opportunities for improvement which
can be related to process improvement, quality management system improvement or
product improvement
2. Any need for changes to the quality
management system
3. Resource needs such as human,
infrastructure, equipment or technology etc.
Records
The
organization shall keep records of the management review such as minutes of the
management review meeting. Observations as well as conclusions and also
recommendations for further action from the management review must be recorded.
If any corrective action is to be taken, then management must follow up on so
as to ensure that the action has been implemented effectively.
The
final objective of the management review should be continual improvement of the
quality management system. As the QMS is made more effective and efficient,
your organizational performance shall likewise improve.
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